Privacy policy

Privacy Policy

Last Updated: October 31, 2026

At Ja-vie, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, shop with us, interact with our services, or communicate with our team.

This Privacy Policy applies to our website at https://ja-vie.com and related online shopping services operated by Ja-vie (collectively, the "Services").

By using our Services, you acknowledge the practices described in this Privacy Policy. Where required by law, we will request your consent before processing certain personal information.

1. Information We Collect

We may collect personal information directly from you, automatically through your interactions with our Services, and from service providers and other permitted sources.

Information you provide directly

When you place an order, create an account, subscribe to our newsletter, participate in a promotion, leave a review, or contact us, we may collect:

  • Name and contact information, including email address, telephone number, and shipping or billing address.

  • Order details, purchase history, returns, exchanges, and customer service communications.

  • Account information and preferences.

  • Payment and transaction information processed through our payment service providers.

  • Product reviews, survey responses, and content you voluntarily submit.

  • Marketing preferences and information relating to participation in promotions, loyalty programs, or referral programs.

Information collected automatically

When you visit or interact with our website, we and our service providers may collect:

  • IP address and approximate location derived from it.

  • Browser type, operating system, device information, and device identifiers.

  • Pages visited, products viewed, shopping cart activity, and interactions with our website.

  • Referral sources, website performance information, and advertising interactions.

  • Information collected through cookies, pixels, and similar technologies.

Information from third parties

We may receive information from service providers and partners that support payments, order fulfillment, analytics, marketing, advertising, fraud prevention, and other business operations.

2. How We Use Your Information

We use personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm orders, arrange delivery, provide tracking information, manage returns or exchanges, and communicate important order updates.

Customer Support

To respond to questions, resolve order issues, assist with sizing or product information, and improve customer satisfaction.

Marketing and Communications

To send newsletters, product announcements, promotional offers, and other marketing communications in accordance with your preferences and applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our promotional emails or by contacting us.

Transactional messages relating to orders, payments, deliveries, or customer service may still be sent when necessary.

Personalization and Advertising

To provide relevant product recommendations, understand customer interests, measure marketing performance, and deliver personalized advertisements where permitted by applicable law.

Customer Reviews and Loyalty Programs

To collect and display product reviews, administer loyalty and referral programs, manage rewards, and improve our products and shopping experience.

Website Analytics and Improvements

To understand how visitors use our website, improve navigation and product discovery, measure campaign performance, and develop better customer experiences.

Security and Legal Compliance

To detect and prevent fraud, protect our Services, comply with legal obligations, maintain business records, and enforce applicable terms.

3. Shopify and Our E-Commerce Platform

Our online store is powered by Shopify, which provides technology supporting our website, checkout, payment processing integrations, and related e-commerce services.

Shopify and authorized service providers may process personal information to provide, secure, improve, and support these services.

We may use Shopify features, including the Shop app, Shopify Network Intelligence, and Shop Campaigns, to support product discovery, personalized shopping experiences, analytics, and advertising.

When enabled, certain Shopify services may use information about interactions with our store and other Shopify-powered services to improve recommendations, advertising relevance, and campaign measurement.

The use of this information is subject to applicable privacy laws and any available customer privacy choices.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

4. Marketing, Analytics, and Advertising Partners

We work with third-party service providers to support our marketing and business activities.

These may include:

  • Email marketing services, such as Mailchimp, to manage newsletters, customer communications, and promotional campaigns.

  • Analytics services, such as Google Analytics and Shopify Analytics, where enabled, to understand website activity and measure performance.

  • Advertising platforms and services, including Shopify advertising services and other platforms we may use, to deliver and measure advertisements.

  • Customer review and loyalty service providers, to collect reviews, administer rewards, and improve customer engagement.

  • Payment processors and shipping providers, to complete transactions and deliver orders.

These service providers may process personal information as necessary to perform their services, subject to applicable contractual terms and legal requirements.

Some advertising-related disclosures or uses of personal information may be considered "sharing," "selling," or "targeted advertising" under certain privacy laws, even where we do not exchange personal information for money.

Where applicable, customers may exercise their rights to opt out of such activities.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to support essential website functions and improve the shopping experience.

These technologies may be used for:

  • Remembering shopping cart contents and customer preferences.

  • Maintaining website functionality and security.

  • Understanding website traffic and performance.

  • Measuring marketing and advertising effectiveness.

  • Personalizing content, product recommendations, and advertising, where permitted.

You may be able to manage certain cookie preferences through the privacy controls available on our website or through your browser settings.

Disabling certain cookies may affect the functionality of some parts of our Services.

Where required by applicable law, we provide choices regarding the use of non-essential cookies and similar tracking technologies.

6. How We Share Personal Information

We may disclose personal information to:

  • Shopify and providers supporting our e-commerce operations.

  • Payment processors, fraud prevention providers, and financial service providers.

  • Shipping carriers, warehouses, and fulfillment partners.

  • Email marketing, analytics, advertising, and customer engagement service providers.

  • Customer support and technology providers.

  • Professional advisers, legal authorities, or regulators when required or permitted by law.

  • Parties involved in a business merger, acquisition, restructuring, or sale, subject to applicable legal requirements.

We may also disclose information when reasonably necessary to protect our rights, investigate fraud, enforce our policies, or comply with legal obligations.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Payment information is processed through authorized payment service providers using applicable security measures.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records.

  • Providing customer support.

  • Administering accounts, rewards, and customer programs.

  • Meeting legal, tax, accounting, and regulatory obligations.

  • Resolving disputes, preventing fraud, and protecting our business.

Retention periods may vary depending on the type of information, the purpose of processing, and applicable legal requirements.

When personal information is no longer needed, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable requirements.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a copy of your personal information, where applicable.

  • Opt out of certain targeted advertising or the sale or sharing of personal information, as defined by applicable law.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision regarding a privacy request, where applicable.

  • Exercise applicable privacy rights without unlawful discrimination.

To exercise your privacy rights, contact us at:

customercare@ja-vie.com

You may also use the customer privacy and data sharing opt-out controls provided on our website, where available.

We may need to verify your identity before completing certain requests. Some requests may be subject to exceptions permitted by law.

10. Email Marketing Preferences

If you subscribe to Ja-vie's marketing communications, we may send you information about new products, promotions, exclusive offers, and other brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails.

You may also contact customercare@ja-vie.com to update your communication preferences.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages.

11. Children's Privacy

Our Services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our Services.

If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or other services.

These third parties operate under their own privacy policies and practices. We encourage you to review their privacy notices before providing personal information.

We are not responsible for the privacy practices of independently operated third-party websites.

13. International Data Processing

Ja-vie and our service providers may process or store personal information in locations outside your state or country of residence.

Where required by applicable law, we take appropriate measures to protect personal information transferred across jurisdictions.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal obligations.

When we make changes, we will update the "Last Updated" date at the top of this page. We will provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Ja-vie Customer Care

Email: customercare@ja-vie.com

Website: https://ja-vie.com

Mailing address:

318 N. Carson St. #208
Carson City, NV 89701
United States

We will review and respond to privacy-related requests in accordance with applicable law.